For faster service, first please provide us with the following information:
(* Required
fields)
My claim was denied
Fax a copy of your explanation of benefits or doctor's
bill to us for review or
Call for explanation and advice.
My doctor has received no response from my insurance carrier on a claim
that was submitted
Call Member Services to see if the claim was received.
If not, ask your doctor to resubmit the claim.
Please get back to me on the following claims issue:
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Credit was not given for last payment
Call billing to confirm that payment was received. If it has
posted to your account, simply deduct that amount from your bill total
and submit the current month's premium.
Make payment as billed and you will be credited or charged retroactive
to the effective date on the next month's bill.
Call to confirm that employee enrollment or termination was
processed.
Please get back to me on the following issue:
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ENROLLMENTS, TERMINATIONS
& COVERAGE CHANGES |
Enrollment / New Hire
Fax enrollment form for processing.
*Note: Please refer to the Employee Eligibility Page to confirm that
enrollment is possible.
Please cancel the above employee from my group plan
Coverage change for an existing employee
Please call to confirm that changes can be made.
Fax Coverage Change Form / Enrollment form to us for processing.
*Note: There must be a qualifying event in order to make changes
or add dependents onto a policy (i.e. birth, adoption, marriage, spouse
lost other coverage, etc.). Please refer to your Employee Eligibility
Page to confirm that changes can be made.
New employee has not received his cards
Call to confirm enrollment has been processed.
Call to confirm employee's address.
Please get back to me on the following issue:
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Send to (Name & Address):
Please mail directories - Qty:
Please mail enrollment kits - Qty:
Please fax an enrollment form
Please fax a medical claim form
Please fax a dental claim form
Please fax a prescription reimbursement form
Other:
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Please get back to me on the following questions:
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MISCELLANEOUS QUESTIONS OR COMMENTS |
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